Returns, Exchange & Warranty Policy

1. 3 Days Check Warranty Only

From the moment your parcel is delivered by the courier rider, you have 3 days (72 hours) to inspect, connect, and verify all functionalities of the accessory. We kindly request all customers to test items immediately upon receiving. Any claim after 3 days cannot be entertained.

2. No Refund — Exchange Policy

No Refund, Exchange can be made only for certain circumstances. We do not issue cash refunds. An exchange is granted exclusively under the following eligible technical circumstances:

• Item is Dead On Arrival (DOA) or has an intrinsic manufacturing/hardware defect.
• Item received is visibly different in model from what was confirmed and ordered.
• Item is in its original complete packing with all included cables, user guides, and covers.
• Non-eligible: Change of mind, accidental drops, water ingress, burnt ports, or physical misuse are not covered.

3. Return Parcel Courier & Expense

The Customer has to Return parcel with their own money & courier. If your exchange request is approved by our technical support, you must securely repack the item and send it via your preferred courier service (Trax, Leopard, TCS, PostEx, etc.) to our Multan store warehouse at your own expense.

4. How to Submit an Exchange Request

1. Within 72 hours of receiving your delivery, send a short unboxing/test video clearly showing the fault to our official WhatsApp: 0307-0655275.
2. Provide your Order ID (e.g. MTA-241028-XXXX) and registered phone number.
3. Once approved, courier the parcel to our Multan address: Al-Quresh Phase 3, Sher Shah Road, Multan.
4. After receiving and testing the returned parcel, our team dispatches your replacement immediately.